No Shows / Cancellations with less than 24 hours notice of the agreed time:
These sessions are to be paid in full and cannot be used as an extra session.
Reschedule requests within 12 hours of the alloted time will still require payment in full, however you may elect to make up this session as an extra session with a 4 week grace period.
An extra session meaning that if you usually do 1 session per week, you have one month from the date of the rescheduled session in which to add a 2nd session for one of those weeks. After the 4 week period, these extra sessions are forfeited if not booked in.
If you are doing a 2on1+ private personal training session:
If one or more of your party cannot attend and you have given less than 24 hours notice, please note your quoted group rate is still payable.
Changes to attendees with more than 24 hours notice will be changed according to the amount of clients attending.